Help & FAQ
Support, without the ticket queue.
24 plain answers, including what we don’t do. If yours isn’t here, a person will answer it.
Getting started
5 questionsTwenty minutes. We ask about your current store (if any), capital, timeline and goals, and tell you honestly whether we think it will work. No slides.
Two to four weeks from signed agreement to first listings live. Approval-gated platforms like Walmart can add one to three weeks.
No. About half our partners start from zero. If you already sell, we begin with an audit instead of a build.
It depends on your capital and product. Wholesale suits Amazon and Walmart; owned brands suit Shopify and TikTok Shop; handmade suits Etsy. We recommend one on the first call.
Yes. Every marketplace requires a business entity, tax ID and bank account in your name. We can point you to formation services but don’t form companies ourselves.
Pricing & billing
4 questionsThe setup fee is invoiced on signing. The monthly fee is billed on the same date each month, in advance.
The initial term is three months, then month to month with 30 days’ notice. We would rather earn the renewal than lock it in.
No. Our fee is flat. Some partners on the Scale plan choose an optional performance component, agreed in writing.
You do, directly. Inventory is purchased in your name and ad spend is billed by the marketplace to your card. We never hold your money.
Operations
4 questionsWe research and shortlist; you approve. Every purchase order above an agreed limit needs your sign-off.
In marketplace fulfilment networks (FBA, WFS) or a third-party logistics warehouse in your name. We don’t store stock ourselves.
We do, under your brand, within one business day — usually much faster. Escalations needing your decision are flagged the same day.
We don’t manufacture products, file trademarks, handle your bookkeeping or tax returns, or sell anything restricted or counterfeit.
Advertising
4 questionsMarketplace ads are included on Growth and Scale. Off-marketplace paid social (Meta, Google) is included on Scale only.
From your margin. We calculate the maximum cost per sale each SKU can carry and set bids and budgets below it.
No. Monthly ad budgets are agreed in advance. Any increase above the agreed figure needs your approval.
Yes, always. Ad accounts are in your name and you have full access.
Reporting
3 questionsRevenue, units, net margin, ad spend and efficiency, inventory position, account health and a written summary of what happened and what we’ll do next.
Yes, on page one. A flat or down month comes with the reason and the plan, not a softer chart.
You can log into every account any time. On Scale we add a weekly snapshot email.
Account & access
4 questionsYours. Seller accounts, ad accounts, supplier accounts and the bank account receiving payouts.
As a permissioned user, with two-factor authentication. We never ask for your primary login.
We hand over a written operating document, supplier contacts and open purchase orders, and remove our access on the last day.
No. Each partner’s data is kept separate and is never used to advise another partner’s sourcing.
Nothing matches that yet.
Try a shorter word, or ask us directly and we’ll add the answer here.
Still need a hand?
Email[email protected]
Phone+1 (778) 776-2972
HoursMon to Fri, 9 to 6 ET
PartnersMessage your account manager directly
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