01About these terms
These terms govern your use of the Ecomm Avenue LLC website. Managed services are provided under a separate written agreement; if anything here conflicts with that agreement, the agreement wins.
02Our services
Ecomm Avenue provides operational management of online stores on third-party marketplaces. We are an independent service provider and are not affiliated with, endorsed by, or sponsored by Amazon, Walmart, Shopify, TikTok, eBay or Etsy.
Marketplace accounts, inventory, customer data and payouts belong to you. We operate them with permissioned access that you can revoke at any time.
03No guarantee of results
We work to agreed targets and a documented operating plan, but we do not guarantee revenue, profit or any specific result. Outcomes depend on product, capital, category, marketplace policy and market conditions outside our control.
Any figures on this website are illustrative, aggregate or client-reported, and are not a promise of future performance.
04Fees and payment
Fees are set out in your proposal: a one-time setup fee and a monthly management fee billed in advance. Inventory, advertising spend, marketplace fees and third-party software are paid by you directly.
05Satisfaction guarantee
If you are not satisfied with our work within the first 30 days, you may request a refund of the monthly management fee paid for that period. The setup fee is non-refundable once work has begun. Full terms are in your agreement.
06Term and cancellation
The initial term is three months, then month to month. Either party may end the agreement with 30 days’ written notice. On termination we hand over operating documents and remove our access.
07Your responsibilities
You agree to provide accurate business information, maintain the accounts and funding needed to operate the store, and respond to approval requests within the timeframes in your agreement.
08Website use
You may use this website for lawful purposes. Content on this site is owned by Ecomm Avenue LLC and may not be reproduced without permission.
09Liability
To the extent permitted by law, our total liability under any agreement is limited to the fees you paid us in the three months before the claim. We are not liable for marketplace actions, policy changes or account decisions made by third-party platforms.
10Governing law
These terms are governed by the laws of the jurisdiction stated in your agreement. Contact [email protected] with any questions.
