Privacy policy

01Who we are

Ecomm Avenue LLC (“Ecomm Avenue”, “we”, “us”) provides managed e-commerce services. We are the controller of personal data collected through this website and our enquiry forms. You can reach us at [email protected] or by post at 000 Business Ave, Suite 000, New York, NY 10001.

02What we collect

When you fill in our enquiry form we collect your name, email, phone number, preferred call time, and the information you give us about your store, revenue band, capital range and goals.

When you browse the site we collect standard technical data — IP address, browser type, pages visited — through server logs and, if you consent, analytics cookies.

When you become a partner we process data inside the marketplace and supplier accounts we operate for you, including your customers’ order details. We do this as your processor, under the data processing terms in our agreement.

03Why we use it

To reply to your enquiry and assess whether our service fits your situation.

To deliver the services in our agreement, including reporting and support.

To send our monthly operations newsletter, only if you subscribed. Every email has an unsubscribe link.

To meet legal, tax and accounting obligations.

04Legal bases

We rely on your consent for the newsletter and non-essential cookies; on steps taken at your request before entering a contract for enquiries; on contract performance for partner services; and on legal obligation for record-keeping.

05Who we share it with

We use a small number of service providers — email, CRM, scheduling, hosting and accounting — who process data on our instructions. We do not sell personal data and we do not share one partner’s data with another.

We may disclose data if required by law or to protect our legal rights.

06How long we keep it

Enquiries that don’t become partnerships are deleted after 24 months. Partner records are kept for the length of the relationship plus the period required by tax law, typically six years.

07Your rights

Depending on where you live, you can ask to access, correct, delete or export your data, object to or restrict processing, and withdraw consent at any time. Email [email protected] and we’ll respond within 30 days. You can also complain to your local data protection authority.

08Cookies

We use essential cookies to make the site work. Analytics cookies are only set with your consent and can be changed at any time from the cookie settings link in the footer.

09Changes

If we change this policy materially we’ll update the date above and, for partners, tell you by email before the change takes effect.